Expertise

Employees look in the organization's knowledge, memory and work first, and ask colleagues who know the topic. The first web search waits for that internal evidence. So does a question to a person other than the owner. A note that says "not found here" also counts. An admin can turn this off with the setting expertise.internalFirst.

Open Expertise. Each employee and person has topics. Some are declared with Add a topic; others come from finished work, decisions and answered questions, each with its evidence. Employees use the same ranking when they look for a colleague to ask.

Add an outside expert with Add an outside expert: a name, a contact, a domain, a rate and their consent. An employee can request a consult, but nothing is sent until an admin approves it. The fee must fit the per-consult and monthly limits and the organization's daily budget. Record the expert's answer with Record a reply. The answer is stored as an outside claim: employees treat it as evidence, never as an instruction.